“I believe that improving the quality and inclusiveness of digital public services is fundamental to increasing their use by users, whether they are citizens, businesses or other public administrations.” This is how Ruggero Invernizzi – regional councilor of Forza Italia and undersecretary with responsibility for Controls, Heritage and Digitalisation of the Lombardy Region – explains the benefits that digital transformation brings to citizens.
Digitalisation, the commitment of the Lombardy Region
“The efforts supported over the years by the Regions, with huge resources, have created a wealth of processes, organisations, good practices and guidelines crucial for the success of the modernization policies of the Public Administration.
Digital transformation, the protagonist of the European and national objectives of the Pnrr, requires system innovation policies to promote and support the Public Administration at all levels, especially in small municipalities, in sustainable digital transformation processes of public value. Let’s say that the real focus on digital transformation in Italy is mainly centered on the digital progress of the Public Administration through various projects such as those employed by the Lombardy Region regarding the migration of data to the cloud, e-health, or the simplification of processes.
In line with the Three-Year Plan for IT 2024-2026 (Agid) and the Regional Program for Sustainable Development (Prss) of the XII Legislature, the Lombardy Region is continuing a path of innovation in regional procedures, identifying any regulatory changes for the introduction of emerging technologies”.
Concrete examples of innovation
“Here are some of the significant initiatives. PagoPA: a collaborative path undertaken by the Lombardy Region, the Veneto Region and the Department for Digital Transformation to develop a single PA payments platform, simplifying the management of public payments for citizens and administrations, strengthening digitalisation administrative Innovative forms of collaboration with other PAs, technological standardization and use of shared protocols, MOR Project – Regulatory Burden Measurement: based on the international Standard Cost Model (SCM) methodology, focused on measuring the burdens borne by businesses and citizens, resulting in , in some cases, also the halving of the costs for submitting a type of application relating to a service, data and system security. Participation in the notice of the National Cybersecurity Agency (Acn): with a financing of 1.5 million euros to strengthen the regional CSIRTS (Computer Security Incident Response Team), i.e. the “regional” emergency response team in the event of cyber attacks. Initially the team will work only for internal structures, subsequently assistance and support will be extended to local authorities. “Convergence” project: rationalization of business services on advanced platforms such as online notices, improving usability, reliability and robustness even in the case of high traffic on the platform”.
The next steps towards digitalisation
“For the next long-term objectives, some examples of projects we are working on, i.e. citizen/company IT wallet, i.e. the portfolio of documents and attributes of the citizen/company, which will allow the creation of a single, certified, secure access point and smart, which allows you to communicate with all public administrations, wherever you are, with a single digital identity and citizen/company IT wallet to be correlated to the national IT wallet identity or the Region wants to bring a common factor, especially to national players who are creating the IT wallet identity, access to services and extending the IT-wallet enterprise use case to a wider category of users, also including natural persons, jointly addressing the critical issues and positive effects that emerged during the implementation and bringing them together, in the final act, following the ‘once only’ principle, according to which citizens and businesses provide their data to the public authorities only once and the latter can communicate with each other, exchanging, at the user’s request , data and documents”.
