Convenience World, incomplete products and thwarted complaints: huge fine from the Antitrust

Convenience World, incomplete products and thwarted complaints: huge fine from the Antitrust
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LCompetition and Market Authority has imposed on Iris Mobili Srl, owner of the Mondo Convenienza brand, one fine of 3 million and 200 thousand euros. “The company – underlines the Antitrust in a note – has adopted illicit conduct during the delivery and assembly phases of the furniture and furnishings and has hindered consumers in using after-sales services. Although aware of the high number of deliveries of products that were incomplete and did not correspond to the orders or were not in perfect conditions of use – we read – the company did not adopt suitable behavior to resolve these problems”.

Mondo Convenienza takes note of the “sanction that was imposed by the Competition and Market Authority despite having provided, with great commitment and a spirit of collaboration, all the elements necessary to demonstrate the correctness of its actions” writes the company in a note. “The group – it adds – reiterates that it has already adopted further measures intended to guarantee services of even greater quality and to satisfy customer requests, in line with the principles of loyalty and transparency that have always inspired the business”.

 
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