Nobili, Confconsumatori: ”Intesa Sanpaolo does not provide the right information to customers”
A partial message for the transition to Isybank
06/17/2024 – 07:02
by Elsa Berardi
VITERBO – Antonio Nobili, Viterbo president of Confconsumatoriinformed us regarding the closing of an Antitrust investigationdisposed towards credit institutions Intesa Sanpaolo and Isybank. However, the situation presented itself in a cryptic form: the two banks, within the framework of the transfer from Intesa Sanpaolo to digital with Isybank “they had not given the right information to their customers: Intesa Sanpaolo should have provided more detailed information on the situations consumers would encounter.
The banks are obliged, for any step – declared Nobili – to inform your customer based on what is happening and according to current regulations. In our opinion the regulations have been touched upon”, for this reason the content of the message was incomplete.
“Consumers, not having fully understood this situation – added the president – could decide to stay with this bank or change bank”. There was one anomalous situation, to be addressed using inviolable prerogatives “to which the consumer, the owner of economic goods has the right to decide on your investments. There were discontents that led to this decision.”
Was the failure to issue information by the Intesa Sanpaolo banking group the main mix-up?
“Certain: many consumers didn’t quite understand, there were problems. Before the situation is sorted out, the infrastructures are always few – continued Nobili – and then we will have to organize ourselves for the online infrastructures and so on. In short, they brought problems relating to the credit and debt management of Intesa Sanpaolo customers.
Furthermore, there was no clarity on who had been asked to remain at Sanpaolo and who should move to the other bank. unambiguous decision by sending a letter to consumers”. The communications were not fruitless, but partial in the quantity of salient elements conveyed. In the Viterbo area, between 5 thousand and 6 thousand people took part in this situation: the tools to deal with it are in the hands of those who choose to report.
Confconsumatori also reminds us of the importance of some essential steps to protect ourselves: that of compare offers, evaluating the different offers from banks and intermediaries, to choose the most convenient one that best suits your needs. It must also pay attention to costs: is critical read the contractual conditions carefully and inform yourself about all the costs and commissions applied to the financial product of your interest. In the event that doubts or problems arise, the association reminds you to contact the bank’s customer service or contact consumer associations for assistance and protection.
