“The digitalisation of public administration is a path that is not limited to the simple introduction of new technologies, but which is rooted in the very fabric of our community. Given that Taranto is among the Italian cities that is most effectively using the funds of the National Plan of recovery and resilience, I want to highlight how this funding has provided our administrative machine with an unprecedented opportunity to renew and improve the services we offer”. This was stated by the mayor of Taranto Rinaldo Melucci talking about the opportunity seized by the municipality for digitalisation and the “Taranto Ecosystem” plan based on the process of urban, social, environmental, cultural and economic regeneration.
“Thanks to the Pnrr funds, we have undertaken an in-depth analysis of our internal processes, with the aim of redesigning them not only to digitize them, but to make them truly functional to the needs of the people of Taranto – he underlines – This is not just a technological achievement, but a real cultural revolution within our administration. We have overcome resistance to innovation and have embraced a new approach to simplify the life of our community, aware that every new software or procedure is not a technological whim, but a tool. to simplify the lives of all of us. The real transformation happens when we abandon the comfort zone of ‘it’s always been done this way’ to embrace new ways of providing services.”
“This was an important step, which demonstrates how digitalisation is not an end in itself. Indeed, it is a fundamental tool for making our services more accessible, efficient and in line with the needs of the 21st century – adds the mayor of Taranto – We have not limited ourselves to converting paper processes into digital formats, but we have completely rethought the way in which services are provided, allowing the citizens of Taranto to access municipal services more easily, reducing time and costs”.
“Our goal is to digitize 95% of services and modules, and we are on track to achieve it. We are also working constantly to inform citizens both about the new services available online and about the presence in municipal offices of operators with the specific task of assisting anyone who needs support in using digital services – he continues – Our vision is clear: we want a modern, efficient and inclusive Taranto. For this reason, we are investing in the continuous training of our employees, so that they can be non- only executors, but also promoters of change”.
“It is essential that every level of the organization is involved, from managers to workers, because only through an open and constructive dialogue can we ensure that the technological solutions adopted truly respond to the needs of those who use them every day – he concludes – With our Plan ‘ Taranto’ ecosystem which is based on the process of urban, social, environmental, cultural and economic regeneration, we are writing a new chapter for our city, a chapter of innovation and progress aware that the road ahead is still long”.
