Anonymous and unwanted calls (pianetacellulare.it)
Many Italians complain about receiving an impressive number of unwanted anonymous calls. On the other end of the receiver, in many cases no one will answer or you will only hear strange noises that can cause alarm. What is there to know? How to report everything? Here’s what a consumer who is a “victim” of this situation can do.
It happens to everyone to constantly receive – at some particular moments of the day or month – messages “strange” calls. In some cases, in fact, no one will appear on the other end of the receiver or you will hear recorded voices or insignificant noises.
In most cases it can be the call center who implement these calls to propose offers with recorded voices or to put the user on hold in reference to the arrival of a “real” operator. Other times, then, these are simple strategies to obtain data for purely commercial purposes.
Especially if you are working or engaged in other important activities, the reception of these anonymous or unwanted calls it could really weigh on you and make everything very annoying. If you notice the presence of an unconventional or “unknown” number, then you could act in several ways. It will be possible to block the number on your phone or contact the Privacy Guarantor. But there are several others ways to report what is happening.
How to report the constant reception of anonymous and unwanted calls on your phone
A first thing to do could be to enter your telephone number in the Public register of oppositions. In this way you will limit the reception of telemarketing calls to your smartphone as much as possible.
On the appropriate site you will have to enter your personal data and telephone number. You will also need to provide information about the calls you will receive consistently. After going through the whole procedure, here it is you will receive confirmation of the form via email.
The actual complaint in this case
If, however, you are victim of a real scam and, therefore, not just a nuisance due to anonymous calls, then the procedure to be adopted will be very different.
For an unsuccessful phishing scam attempt, you will simply have to report everything to the Postal Police. This body will take action to block the sending of messages or calls to various users from that moment on.
If, however, you have suffered a real scam and money has been stolen from your current account following some unwanted calls, then you will have to proceed with the actual reporting within 3 months.
As? You have to physically go to the office Police post in your area of residence or directly at the nearest police station. You will have to tell what happened and provide all the information necessary to trigger an investigation into the event.
The same thing will apply in case of receiving stalking calls by someone. In this case, the advice will be to record calls and provide all evidence to law enforcement.
