Offices open at the Gruppo Hera offices in Udine, Codroipo and San Giorgio di Nogaro, but the web page is also active and you can call the toll-free number to get all the necessary information. The protection regime of theelectric energy and 56 thousand users in the province of Udine are still connected to the old system. If they do nothing they will become customers, automatically and without any cost, of the multiutility Hera Comm, in the new Gradual Protection service. Hera Group will be the new electricity operator for those who have not chosen free market offers since it won the tender announced for the supply of citizens in 37 Italian provinces, including Udine.
What happens from the first of July
Electricity supplies under Maggior Tutela for non-vulnerable private customers automatically become supplies under Tutele Graduali provided by Hera Comm. The customer does not have to do anything. Thanks to this automatic system, which will also concern any bank domiciliations, continuity of electricity supply will be guaranteed to everyone.
Information about the area
For any information on the passage in progress Citizens can still contact the Hera Group’s network of branches in Udine, Codroipo and San Giorgio di Nogaro. In addition, a section dedicated to the end of electricity protection has been set up on the Hera Comm website.
For customers currently eligible for Greater Protection, Hera has activated a toll-free number (800.554.000).
What happens to vulnerable customers?
They are expected to remain in Greater Protection with the current manager. Customers are considered vulnerable with one of the following characteristics: aged 75 and over, experiencing economic difficulty or residing in disadvantaged areas.
What does the Gradual Protection service include?
The supply of electricity under standard conditions defined by Arera, with a variable price lower than the current protection tariff. conditions of service a Gradual Protections, the same throughout Italy, are those defined by the Regulatory Authority for Energy, Networks and the Environment (Arera). The main components of the energy price will be two: a first part, which will be variable, is to cover the costs of energy supply, and will derive from the average of the wholesale market prices (Single National Price – PUN). To this is added a fixed component, aimed at covering the marketing costs which, by virtue of the tender reductions, will result in savings for the customer compared to the current Maggior Tutela. As regards billing, this will continue to be bimonthly.
