News just a click away for travelers to the Capital. Rome airports (ADR) has launched two innovative digital services at the airport “Leonardo da Vinci” of Fiumicino. Passengers will be able to receive updates via Whatsapp on the status of their departing flight and view boarding operations at the gate in real time on their smartphone, thanks to artificial intelligence. Two new tools designed to make the lives of those who travel easier.
The new digital services for passengers at Fiumicino airport
The chatbot service via WhatsApp allows passengers to get flight status notifications in real time and detailed information on all the services provided at Fiumicino airport. Simply scan a QR Code reproduced in the lower section of the Flight Info Monitors to access a dedicated chat where a virtual assistant will answer your questions and you can check the status of your flight at any time without having to consult the terminal displays.
In this way, passengers will have the opportunity to simplify and optimize their stay at the airport. Furthermore, through the chatbot of “Digiport” can be accessed updated information on all services offered by Aeroporti di Roma. A service which, in the experimental phase for a few days at Fiumicino, has already been used by almost 1,000 passengers per day.
The news for non-Schengen boarding
Another technological innovation launched by the company that manages the Roman airports of Fiumicino and Ciampino concerns i 14 gates E11-E24 of the boarding area non-Schengen “Pier E” of the “Leonardo da Vinci”. This is the service of “Smart Boarding”. Here’s how it works: through a system of microcameras coordinated by artificial intelligence, it collects and processes data on boarding operations in real time. In this way, travellers, by accessing via QR Code, will be able to view the live streaming the progress of your flight, including detailed updates on the percentage of boarding completion, thus freely choosing when to get in line and making the most of your experience at the airport.
The new services of the Rome Airports are part of the strategy of the Mundys Group, which considers innovation one of the main development levers. The objective is to accelerate on the road to digitalisation to improve the experience of travelers at the “Leonardo da Vinci”. The airport has been awarded as the best in Europe for the seventh consecutive year by Airport Council International (ACI) World, the international association of airports around the world. The main element that tipped the balance in favor of Fiumicino airport is the ease of movement for travelers within the airport, the environmental awareness and the customer care.
“With these new services we continue our mission to revolutionize, thanks to digital, the passenger experience at the airport – declared Emanuele Calà, vice president Innovation & Quality of Aeroporti di Roma – Today the traveler can have all the coordinates for his flight just a click away, without having to view the monitors several times of flight information. By directly activating notifications on their smartphone and monitoring the boarding status in real-time, travelers will be able to spend their time exploring the airport without worries while waiting for take-off”.
