Services at school, critical issues at canteen Things are better with transport and nurseries – L’Aquila

THE EAGLE. Positive balance for school transport and nursery schools in the Abruzzo capital. Critical issues are highlighted regarding the school canteen service. This is what emerges from the satisfaction questionnaire of the Municipality of L’Aquila, relating to the quality control of the school services provided for the benefit of the little ones in reference to the 2023 year.
A degree of satisfaction that the participants in the questionnaire expressed anonymously on the basis of a series of tangible performance parameters, such as reliability, responsiveness, capacity for reassurance and empathy.
Thus, if for nursery schools the 45 users interviewed fell below four points, out of five on average, only in terms of “production of paper, audio and video documentation of the activities carried out” (3.84), with peaks in satisfaction for ” adequacy of educators and auxiliary staff” (4.67 and 4.60 respectively) such as to record an overall score of 4.33, the opinion on the quality of school transport is higher, with a total score of 4.41 on an average of 64 participants. The satisfaction index rises in particular in terms of “punctuality of the means of transport both on the outward and return journey” (4.61), “cleanliness and suitability of the vehicle” (4.56) and “courtesy and suitability of the drivers” (4.73 ), as well as the on-board staff (4.69). While it records a slight decline in terms of “journey travel times, considering the distance from home to school and road conditions” (3.95).
A different story, however, concerns the school canteen service, where the sample of participants expands to reach 560 responses.
Here the level of user satisfaction decreases progressively with respect to the “quantity of dishes served” (2.91), “variety of menus” (2.88) and “quality of foods and ingredients” (2.80), but rises with regard to “personalization of menus for diets and intolerances” (3.30), “information provided by the municipal offices” (3.47), “cleanliness and suitability of the environments” (3.52), “courtesy and professionalism of the canteen staff” (3.77), thus establishing a overall average approval rating of 3 on a scale of 1 to 5. (tdb)
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