He found the gas meter of the house sealed Beach house, just before having to rent it. Inside a sheet of paper, without date or references. Then the most disorienting surprise: after a phone call to assistance, which had brought no clarifications, to the information office of Hera “They didn’t know anything, for them the meter was absolutely free and working.”
A singular story, that of a reader of Corriere Romagna that only after a conversation with the neighbors of the house by the sea was he able to reconstruct the events that had led In Rete to block his meter. «I approached Hera with confidence a few years ago. After all, it is a local company and I have given you the three utilities, water, gas and electricity for the family accommodation – explains the reader in a signed letter –. Now an unfortunate thing has happened: on the eve of a summer rental, the agency to which I have entrusted a seaside accommodation calls me, informing me that there is no hot water (the summer cleaners needed it). I run and see that the gas has been closed and sealed and I find a sheet of online, who knows how old, without any reference or date of the closure”.
Here begins the epic of trying to understand what had happened: «I phoned Hera, but they don’t know anything about it (but we know, in these cases it’s difficult to understand who to phone). I go to the headquarters Bassettes and the employee informs me that, according to them, the meter is open and everything works – says the user -. I resign myself and finally find out through the neighbors what happened. A neighbor, smelling gas, called Hera who sent an In Rete employee who closed and sealed the user”.
Having finally discovered the mystery, Hera’s customer has to quickly resolve the situation, because he has to make the house available to a tenant: «I had to redo the system and eliminate the leak. Shopping? Significant. And now the bill from In Rete has also arrived. During the “event” I sent simple and certified emails to Hera and In Rete – the reader tells us again -. No one from management answered my main question: why wasn’t I notified that the meter was closed? Yet Hera knows my contact details very well. What would have changed? I could have started the work on time by requesting some estimates and not waited until the last minute when the tenants were about to arrive.” A disservice which, therefore, has become costly for the user. And which, perhaps, shows some gaps in the information methods of users relating to second homes, inhabited only for a few months of the year.
