In Bitonto central station there is a stair lift to allow people with disabilities or reduced mobility to reach platform 2, but it is almost always unusable. This was reported by a user who has repeatedly reported the disservice to Ferrotramviaria, receiving vague and contradictory responses.
“As of November 8, 2022 – he writes – I started to report to Ferrotramviaria spa the difficulties encountered by people with reduced mobility in reaching platform 2 due to the architectural barriers present. Despite repeated reports and complaint protocols no. 12082/22/9, 05244/23/P and 05928/23/P, the situation has not seen significant improvements”.
By people with reduced mobility we mean anyone who has difficulty using public transport: disabled people in wheelchairs, elderly people, pregnant women, people with even temporary physical disabilities, those accompanying small children, mothers with strollers…
The last episode dates back to May 22nd. “At 8.45 – says the user – we again found ourselves faced with the impossibility of using the stairlift. The ticket office staff and an operator present in the station master’s room denied the use of the stairlift, forcing my pregnant wife to lift the stroller with obvious difficulty, while I took care of the luggage and my two-year-old son. This is not only an example of lack of assistance, but represents a violation of the fundamental rights to accessibility and mobility, guaranteed by law to all citizens.”
Forcing people with reduced mobility to take alternative routes, as suggested at Bitonto station (via Angelini, crossing the platform and secondary entrance from via Grecia), could be considered discriminatory.
“The hope is that, following my complaint, the necessary measures will be taken and the Bitonto central station will become a place accessible to all, without distinction”concludes the user.
Monday 27 May 2024
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