Piacenza is among the most digitally mature Italian capital cities. This is what emerges fromSurvey on the digital maturity of the capital municipalitiesmade by FPAa company of the DIGITAL360 group, for Deda Nexta Dedagroup company committed to accompanying the digital transformation of the Public Administration and public service companies, presented today at PA FORUM 2024. The research, now in its sixth edition, offers a reliable analysis, updated to April 2024, of the state of progress of the main Italian municipal administrations in the digitalisation objectives identified by the national strategies, according to the Ca.Re model. (Change Made) by Deda Next. A benchmark with which Municipalities can evaluate their level of maturity and an operational tool to measure the results achieved and direct new investments for the development of new generation digital services.
The result is a classification of the state of digital maturity of 110 capital administrations based on their positioning on three dimensions: the online offering of services (Digital public services), the integration of municipal systems with national platforms (Digital PA) and data and interoperability maturity, measured with the new Digital Data Gov index which replaces the previous Digital Openness. Within the third index, in this edition, measurements on the adoption of the SEND (Digital Notifications Platform) and PDND (National Digital Data Platform) platforms have also been integrated. Changes which constitute a further raising of the bar, after the one already implemented in 2023, and which reflect the higher digitalisation objectives to which administrations are called today, as an effect of the goals set by the PNRR.
The analysis shows that Piacenza maintains its positioning in the highest survey band with a good level of overall digital maturity. A result obtained thanks to the significant performances above all of the first two indices, in particular, of the Digital Public Services index in which it recorded a +21% and reached the maximum score of 100 (obtained only by 9 capital municipalities out of 110). The Digital PA index, equal to 81, confirms the good results of the previous edition of the research. However, the new Digital Data Gov index remains to be improved, which raises the general bar, giving the administration a score of 11. The mayor Katia Tarasconi together with the councilor for Digital Transformation Simone Fornasari underlined: “The annual evaluation edited by Deda Next represents one of the points of reference against which we measure the commitment and results in the digital transformation process that the Municipality of Piacenza has undertaken. A result that makes us particularly proud is, obviously, that of the online offering of services, which sees our city among the only 9 Italian capitals which have been recognized with the maximum score of 100, but in all areas (from the archive on demand of building practices to the introduction of the virtual assistant Enza, from the implementation of the Municipium App to real-time telematic reports from citizens) we are carrying forward the commitment so that technological innovation is, for the Administration, a tool which not only increases its efficiency, but promotes and favors its accessibility: an example of this are the digital facilitation centres, a project in which we believe very much and whose activity will be launched in the area at the end of this week”.
“Piacenza – underlines Fabio Meloni, CEO of Deda Next – with whom we collaborate on the integration of national platforms and which we support with our back-office solutions in the accounting field, is again this year among the most virtuous municipalities and continues to work to further improve its digital maturity”.
DIGITALIZATION TRENDS IN CAPITAL MUNICIPALITIES
Digital services. According to the survey, the offer of online services provided by the Municipalities is improving, both in quantitative and qualitative terms. For example, on a qualitative level, the number of Municipalities that at least partially comply with the main requirements of the Designers Italia municipal website template has grown from 19 in 2023 to 61 in 2024. On a quantitative level, out of the total of 25 services in measure 1.4. 1 of the PNRR, 13 are available on average (there were 11 in 2023), but the average rises to 15 if SUAP and SUE are also considered (services reintroduced in this edition of the survey).
National platforms. The growth trends in the adoption of enabling platforms are confirmed, a figure that has now been constant since 2021. Out of 19 services monitored, the average of those for which authentication via SPID is envisaged rises from 6.9 in 2023 to 7.7 in 2024, while those with CIE access go from 5.6 to 6.7. Transactions on pagoPA in March 2024 reached 67.7 million, compared to 46.1 in the same period of the previous year, with an increase of 47%. The Municipalities that display services on appIO (at least one service) are 108 (one more than the 2023 survey), while the services provided via the app grow from 1,987 in 2023 to 2,957 in 2024 (+49%). The newly formed SEND, activated in July 2023, can already count on the participation of 70 of the 110 capital municipalities, with an average of 2 integrated notification services per participating city.
Open Data. The capital municipalities that publish datasets on their portals rise from 55 to 57, but they reach 75 (+4 compared to 2023) if we also consider the cities that publish open data only through their own Region’s portal. On an overall level, the number of datasets released by the Municipalities in open format is 16,938, +2% compared to 2023. However, the quality level, calculated on the basis of the functionality of the Open Data portals, of their integration with the national Dati.gov portal .it and the compliance of published datasets with the DCAT-AP framework it drops slightly, going from 10.2 in 2023 to 9.9 in 2024 (out of a maximum of 15).
PDND – Interoperability. Although the launch of the PDND is relatively recent (October 2022), the platform has seen progressive growth, with 5,907 participating municipalities and over 6,500 e-services displayed in the catalogue. Among these there are 31 provincial capitals, for a total of 147 exposed services. 97 Municipalities already use e-services displayed by other administrations and benefit on average from 4.4 services among those exposed on the PDND. Overall, the most used e-service is the SEND digital notification service (85 capital cities), followed by the INAD digital domicile consultation service (46) and the residence verification service (24).
