Had ordered up Amazon a new controller for the Xbox. Which is why, if someone had told her that in addition to the device she would also be sent something else, she would certainly have thought of a kind gift from Microsoft or the online sales giant. None of this. What a woman residing in the Indian megalopolis of Bangalore found herself literally in her hands it was in fact a small but very poisonous spectacled cobra (also known as the Indian cobra), a very widespread species throughout southern Asia and which is part of the so-called Big Fourthe four most dangerous snakes in the country.
Luck in misfortune
When the package was opened, Sunday 16 June, fortunately the specimen was unable to attack the disconcerted protagonist of the story as it had remained attached to the packing tape. If, on the other hand, she had been bitten, the person concerned would have suffered a paralysis similar to that caused by curer, associated with a sharp drop in blood pressure, thus resulting in strong danger to life. So it’s time to recover from the shock, and Tanvi – this is her name – documented what happened with a video then posted on Reddit. The dismay of the users was immediate, after which the woman revealed that she had been put on hold for about 2 hours from Amazon customer service: «They promised me a full refund – he wrote -. However, it would be nice if further measures were taken regarding the hygiene of their warehouse!”
Compensation after refund?
Next chapter again on Reddit two days later: «We received a full refund – confirmed the customer – but what do we deserve for risking our lives with a highly poisonous snake? This is a clear security breach caused solely by Amazon’s negligence and poor oversight of transportation and storage. Where is the responsibility for such a serious safety lapse? We firmly believe that we should be compensated». Who knows if Tanvi will be able to achieve what she hopes for. What is certain is that, as she herself revealed on Wednesday on didn’t even get an apology text: another source of embarrassment for Amazon India, already in the crosshairs of public opinion due to the infernal working conditions to which – as emerged in recent weeks – the employees of its Manesar warehouse are subjected daily.
The company note
This being the case, it is unlikely that this is enough to silence the controversy communicated then issued by the company on the episode: «The safety of our customers, employees and collaborators is an absolute priority for us – we read -. We work hard to provide customers with a reliable shopping experience and it is our commitment to do everything we can to make things right for them. We take all customer complaints seriously and We are investigating what happened».
 cobra: the video){kind=link}