Hereby, in order to request the above in consideration of the importance that this service assumes for citizens from an environmental and economic point of view and the critical issues encountered to date in carrying out the activities and in view of the launch of the new collection methods differentiated starting from 17 June. The above, in addition to representing a need that can no longer be postponed, represents an obligation established by the law of 24 December 2007 art. 2 paragraph 461 which establishes in order to protect the rights of consumers: – the issuing of a “Service Quality Charter”, to be drawn up and publicized after discussion with the consumer protection associations and the business associations involved, containing the quality and quantity standards relating to the services provided as determined in the service contract, as well as the methods of access to the guaranteed information, those for making a complaint and those for taking conciliation and judicial proceedings as well as the methods of compensation for the users, in specific form or by total or partial refund of the amount paid, in the event of non-compliance; – mandatory consultation of consumer associations; – provision for the adequacy of the quantitative and qualitative parameters of the service provided established in the service contract to be periodically verified, with the participation of consumer associations, to the needs of the users to whom the service is addressed, without prejudice to the possibility for each individual citizen to present observations and proposals in this regard; – provision of a permanent monitoring system for compliance with the parameters set in the service contract and with what is established in the service quality charters, carried out under the direct responsibility of the local authority or optimal territorial area, with the participation of the associations of consumers and open to receiving observations and proposals from every single citizen who can contact, for this purpose, both the local authority, the service managers and the consumer associations; – establishment of an annual session to verify the functioning of the services between local authorities, service managers and consumer associations in which complaints are taken into account, as well as the proposals and observations received by each of the participating entities from citizens; – that the above activities are financed with a levy paid by the service managers, predetermined in the service contract for the entire duration of the contract itself. Given the non-compliance recorded to date, in order to guarantee protection and objectives for everyone, we hope to start a discussion. Thanking you in advance for your availability, I send cordial greetings.
ADICONSUM Presidency Office Taranto – Brindisi Zippo Giuseppe
