They return to Sicily i Irifor courses (Institute for Research, Training and Rehabilitation) for switchboard operators, towards theUICI (Italian Union of the Blind and gods Visually impaired).
TO Palermo And Catania started a Course Of professional training of 954 hours, financed by Region to help blind and partially sighted people acquire the professional qualification Of Telephone switchboard operator on systems computer scientistswhich will allow them to sign up forRegister professional and aspire to work inclusion, as required by regional regulations.
“L’Irifor Sicily Onlus– explained Francesca Oliveri, President of the Regional Council ofBlind Union – thanks to Notice 7 of the Training Department of the Sicilian Region, lessons have already started. The thirty students involved, 15 in Catania and 15 in Palermo, will study, among other things, information technology, foreign languages and communication techniques. So as to have adequate preparation and carry out fruitful work, making a valid contribution to civil society”.
The Coursewhich is taking place in Cataniain the Irifor headquarters in Via Carmelo Abate, and others Palermo in the one in Via Alessandro Manzoni, includes 700 hours of frontal lessons theory54 of forms mandatory and 200 of internship in affiliated structures. The students will be engaged until May 2025. To select the best professionals to engage in the training project, Irifor Sicilia Onlus has issued a announcement public, because now the switchboard operator he no longer limits himself to dispatching calls, but must know how to use the IT tools (navigation on specific websitesmanagement of electronic address books and more), using techniques of effective communication to adequately manage relationships with users. At the end of the training course there is a final evaluation test which, if passed, will allow the acquisition of professional qualificationcertified by a certificate valid throughout the territory ofEuropean Union.
There Regional Law of 2022, on the reform of compulsory job placement of telephone switchboard operators and other communication workers with visual impairments, performed a project for the first time Decree of the Ministry of the Work and Social Security of January 2000, which had extended the placement obligatory to new ones professional roles. So today, in SicilyThe switchboard operator with visual impairments can also be used as “telephone operator customer information officer and public relations offices”, for “the management and use of databases” and for “the services of telemarketing and of tele-help“.
