70 have already turned to Federconsumatori, Adiconsum and Codacons after the recall campaign launched by the car manufacturer for the airbags at risk of explosion fitted on old C3 and DS3 models. The associations: “Unusable cars, immediate responses are needed”
REGGIO EMILIA – Airbags with inflation problems which, over time and in the heat, can explode and cause serious injuries or death to the driver and passenger, as written in the letter reached 600 thousand Italian motorists. The case of faulty safety systems supplied by the Japanese company Takatawhich later went bankrupt, is creating quite a few problems for those who purchased it Citroen C3 and DS3, registered between 2009 and 2019. A recall campaign, with the invitation to immediately stop using the car, with truly significant numbers, but what complicates the situation is the almost impossibility of replacing the faulty airbags. Lack of spare parts and no availability of the two car manufacturers Stellantis Group to seek alternative solutions, at least for the moment. And so many are turning to consumer associations.
“We, in the past, have managed other recalls but we have never seen a situation of such serious inconvenience for customers – declared Rino Soragni, President of the Reggio Emilia Consumer Federation – We also recommend keeping the machine still, but in the face of Citroen’s policy towards the customer is shocking: they don’t give dates on repair times, they don’t give a replacement car.”
While waiting for the opening of the national table requested by the associations from Citroen to seek shared solutions, Adiconsum suggests responding to the registered letter with an individual complaint to request compensation and the provision of a replacement car. Codacons is preparing appeals to the justices of the peace to obtain compensation and reimbursement of costs incurred for alternative mobility, while Federconsumatori is preparing a warning for the car manufacturers involved
“We issue a warning to the over 70 who have turned to us, but there are hundreds in Emilia Romagna and thousands in Italy, protecting the members, asking for certain times and in the meantime a contribution or replacement machines. A situation where the customer is put in a position to alleviate this discomfort” – concluded Soragni.
Citroën security systems Citroen Gate
