23 May 2024 12:07
«Making services to users, in this case businesses, more efficient, providing increasingly shorter and more certain response times and guaranteeing a constructive discussion between INPS and professionals». This is in particular the final objective of the memorandum of understanding signed on Wednesday 22 May by the INPS provincial management of Terni and the professional associations of accountants and labor consultants of the Terni province. The agreement was signed in the Via Bramante headquarters of the social security institute, by the provincial director of the institution, Savino D’Elicio Di Chio, by the president of the Terni accountants, Carmelo Campagna, and by the president of the Terni labor consultants , Massimo Caprasecca. Also present at the meeting were the regional director of INPS Umbria, Antonio Maria Di Marco Pizzongolo, and the president of the INPS provincial committee of Terni, Guglielmo Bizzarri.
As mentioned, the timing aspect is especially relevant. In 2023, the provincial INPS of Terni released responses to users within the threshold deadlines in 95% of cases. «A data which is therefore already positive, but which we still want to improve». Thanks to the agreement, in fact, INPS undertakes to respect a maximum response time of seven working days (ten in the agricultural sector), which drops to five days in cases of documented urgency. «The protocol – explained director D’Elicio Di Chio – provides for the creation of a database relating to the management and recovery of contributions, which can be shared on an equal basis with our intermediaries, accountants and labor consultants. Thanks to a joint analysis of the strengths and weaknesses of the service, it will be possible to lay the foundations for an improvement in the quality of the services themselves to users, in particular to businesses. The protocol also talks about bidirectional drawers, the single and integrated channel that INPS uses to communicate with professionals, to fight against illegal practices in the exercise of professional activities and contribution evasion”.
Finally, the agreement adds the possibility of convening periodic technical tables to jointly address any problems that may arise during these activities carried out in synergy. «We are starting a structured agreement – underlined Campagna – to facilitate and make certain the times of our professional activities, for the ultimate benefit of the companies which are the final recipients of our service. In short: certain response times and a discussion between professionals and INPS that allows everyone to work more effectively and efficiently. We accountants strongly wanted this agreement. Let’s start applying it now, with a trial period, and then we will evaluate whether or not it is necessary to improve some aspects.” Caprasecca commented that «this document brings us closer to the institutions and opens up an important communication channel for us. On the other hand, the problems on the agenda for companies concern in 80% of cases, in relation to our activity as labor consultants, the need to communicate with public bodies, in particular the INPS”.
Bizzarri underlined how «a season of openness is continuing, pursued by the INPS management of Terni, of involving stakeholder representatives, which already began last year with the signing of the protocol with the patronage structures» and hoped that «this experience of virtuous involvement of social demands in the institute’s policies can be extended to other realities in the regional territory”. The regional director Di Marco Pizzongolo concluded the work by applauding the methods and contents of the protocol, underlining in particular «the focus placed on the replacement of traditional informal and inefficient ways of dialogue with professional interlocutors, with transparent and regulated contact mechanisms ». Furthermore, he recommended that the parties “put into practice the monitoring and periodic verification tools envisaged by the protocol, so that this does not become an empty academic exercise, but a lever for continuous improvement”.
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