Also in Piacenza, as in the rest of Italy, the problem has emerged regarding the Citroën C3 models produced between 2009 and 2017 and DS3 produced between 2009 and 2019. The owners of these cars have received a registered letter from the manufacturer telling them to stop using them immediately due to a defect in Takata airbags, which could cause serious injury or death in the event of an accident.
The situation is serious for many citizens who find themselves with an unusable car and without an alternative means of transport for their daily needs. Furthermore, authorized workshops do not have the spare parts necessary for repairs, while the procedures for obtaining compensation or a replacement car from Citroën and DS prove cumbersome and ineffective.
Adiconsum, the consumer association, has already received several reports from exasperated owners who are unable to activate the procedures to obtain assistance, nor to receive compensation or a replacement car. The association urges caution and advises against using blocked cars, also highlighting the risk of not being covered by insurance in the event of an accident, even a minor one.
In addition to the practical inconveniences, doubts arise about the management of cars parked due to the defect: the presence of gas in the defective airbags requires knowing how to dispose of the devices safely, and Citroën and DS have not yet provided clear indications in this regard. Adiconsum urges car manufacturers to provide precise information and act promptly to repair cars, compensate owners for the inconvenience caused and protect their safety.
For further information and to obtain assistance, you can contact Adiconsum on 0523 752745 or consult the website of the consumer association, established at the CISL.
