Enza, the virtual assistant of the Municipality of Piacenza
Her name is Enza and she is there new virtual assistant of the Municipality of Piacenza.
A name that recalls that of the city and which from Friday 19 April gives its face to an artificial intelligence application at the service of citizenscapable – through an intuitive and understandable language – of providing punctual, correct and timely answers.
how the municipality’s virtual assistant works
Can be activated on the special interactive totem available to users, located in the area of the multifunctional counters Quic in viale Beverora 57as well as on the website of the Municipality of Piacenza as well as, soon, through the Municipium App and later also on the telephone switchboard, Enza is already programmed to answer 230 questions on the most varied topics that concern the activities of the Municipality and the areas in which the body interfaces with citizens, but the offices are continuing to work to broaden the range of topics that can be discussed, with the aim of doubling or tripling the questions that you can ask the virtual assistant.
simplification of procedures and timely responses
From the change of residence to the Tari, from reports to weather alerts, from calendar events to documents issued by Quic: clarity and simplification are the key words, in the dual commitment to using technology to encourage, on the one hand, the simplification of procedures and the immediacy of information, on the other hand maintaining maximum attention to overcoming the “digital divide”.
“Having the possibility of replicating the dialogue and the methods of relating with a reference figure, even if created through information technology, means – we read on the Municipality’s website – putting citizens in a position to have a guide, an orientation in navigating on the institution’s website or reach the services of the electronic help desk more easily”.
