«Illegal conduct during the delivery and assembly of furniture»

The Competition and Market Authority has imposed a fine of 3 million and 200 thousand euros on Iris Mobili Srl, owner of the Mondo Convenienza brand. «The company – underlines the Antitrust in a note – has adopted illicit conduct in the delivery and assembly phases of furniture and furnishings and has hindered consumers in the use of after-sales services. Although aware of the high number of deliveries of products that were incomplete and did not correspond to the orders or were not in perfect conditions of use – we read – the company did not adopt suitable behavior to resolve these problems”.

Mondo Convenienza, the Antitrust fine

Furthermore, the Antitrust continues, the company that owns the Mondo Convenienza brand «has hindered the rights of consumers by providing limited deadlines for complaints and limitations on the right to obtain the replacement of the products themselves or the refund of the amount paid. In this way, Mondo Convenienza has considerably limited consumers’ freedom of choice. These infringements concern an important phase of the consumer relationship, i.e. the exact execution of the purchase contract; in particular the complete and correct delivery of the purchased good, the provision of the after-sales assistance service, the reimbursement in case of withdrawal and the provision of compensatory measures for the inconveniences suffered by consumers”.

The company note

Mondo Convenienza takes note of the «sanction that was imposed by the Competition and Market Authority despite having provided, with great commitment and a spirit of collaboration, all the elements necessary to demonstrate the correctness of its actions». The company writes this in a note. «The group – he adds – reiterates that it has already adopted further measures aimed at guaranteeing even higher quality services and satisfying customer requests, in line with the principles of loyalty and transparency that have always inspired the activity».

Consumers: «Disservice reports have been reported for some time»

Consumers applaud the Antitrust’s decision to impose a fine of 3.2 million on the company that owns Mondo Convenienza. «For some time, consumers, writes Codacons, have been reporting disservices related to the post-sale phases of furniture and furnishings purchased from Mondo Convenienza brand stores. Critical issues and reports on the rise also as a consequence of the strong diffusion of the brand’s sales points in Italy, and which concerned delays in furniture deliveries, defective products, incomplete deliveries or deliveries different from those covered by the contract”. The National Consumers Union (UNC) speaks of “excellent news”. The product, underlines in a note, «it must always comply with that requested by the consumer and it is essential that the buyer, in the event of defects or problems, is promptly assisted, for example by immediately replacing the product that does not correspond to the order. The rights on the guarantee of conformity are sacrosanct and cannot be hindered in any way, with various excuses and scrambling. The same applies to the refund in case of withdrawal».

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