Single regional cup out of action since Sunday night: the telephone number for reservations is still silent. This is the third consecutive day. Yesterday was another dramatic day for those who could not go to the branches which started working again on Tuesday afternoon and yesterday and were stormed. Even the mycup Marche portal was not reachable yesterday morning: “Impossible to reach the site” was the response. And booking via app is also a challenge. The greatest difficulties continue to be for the elderly and for all those people who cannot move easily due to their pathologies. In the late afternoon of Tuesday the Region spoke of a “probable hacker attack” and expected the complete restoration of the booking service not for yesterday but for this morning. In the early afternoon of Tuesday, the Cup booking service (single booking centre; telephone and IT systems with App and links) was only partially restored, having been affected by a total blackout since Monday. So yesterday morning many, having learned that it was possible to book visits and checks only in person, flocked to the counters where there was a significant influx and in some cases even waits. “Following an illness – reports a patient who encountered the blackout despite himself – due to a kidney problem I had to do some tests and I should have collected them via Cup and I understood that we are probably reaching the lowest point of public health in the Marche region The Cup has been closed for 3 days due to server problems. I have been waiting for a call back for 12 days for an urgent ultrasound requested by my general practitioner. But the Cup didn’t work for me on Monday or Tuesday to pay and therefore he didn’t show me the results of my tests. Luckily, once inside a department there are also excellent doctors and healthcare workers who intervene privately but who understand that they don’t do it for profit but they go to make up for enormous inefficiencies. The problem is having an emergency that you don’t know if it’s an emergency room until you do the necessary checks. I wonder how many white codes are in reality perhaps much more serious? emergency room if the services are not provided”. The return to complete normality is expected for this morning, four days after the alleged hacker attack.
