Digital revolution Fiumicino Airport: there are new services for travelers and we are moving towards a smarter future.
Rome Fiumicino Airport is already one of the most important airports in Italy, and the best in Europe, and has decided to focus on digital. Here are the new services for travelers that will completely change the travel experience, making everything much smarter and digital.
Digital revolution Fiumicino Airport
When we talk about technological innovations and positive records in terms of new services, we are rarely used to hearing Italy mentioned, but Rome Fiumicino Airport has decided to make itself talked about with a real digital revolution. In fact, for some time now the capital’s hub has been at the center of news regarding the latest generation airport operations and new services for travellers, such as the possibility for ITA Airways travelers to check in their luggage directly from Rome Termini station, and reach the airport at a later time.
This is just one of the new services of the “Leonardo Da Vinci” Airport, which wants to increasingly affirm its position as the best airport in Europe. In fact, this recognition has arrived at Rome Fiumicino Airport for the seventh consecutive year! The news that new services are on the way comes from Aeroporti di Roma, which informs two important innovations which, thanks to artificial intelligence, will make the lives of all travelers passing through Rome Airport easier. Here’s what’s new.
New services for travellers
The first of the two services announced by Aeroporti di Roma concerns a communication via Whatsapp which, through the chatbot service, provides passengers with updated, real-time information on their flights and the services they can use at Fiumicino Airport. To activate the service, the passenger must scan the QR Code at the bottom of the monitors that provide information on flights, and that’s it: a virtual assistant will answer all the questions relating to your flight, allowing you to control it independently from your smartphone. In a few days this service was used by almost 1,000 passengers per day, with everyone’s great satisfaction.
The second service concerns i boarding gate for non-Schengen destinations and is called “Smart Boarding”. Passengers can also use a QR code view on their smartphones the progress of the flight operations they are about to board. This service allows, among other things, to decide when to get in line, because as operations progress, the boarding completion percentage is changed on the displaysignaling when you are about to board the plane.
