Rome Airports launches two innovative digital servicesjust a click away, for passengers at Fiumicino airport within the “Digiport” platform. Receive updates via Whatsapp on the status of your departing flight and view them in real time on your smartphone, thanks toartificial intelligenceboarding operations at the gate: this is the new Adr project that is part of the strategy of Mundys Groupwhich considers innovation one of the main levers of strategic development.
Acceleration
Aeroporti di Roma thus accelerates on the path to digitalization for further improve the customer experience of the travelers of the “Leonardo da Vinci”. Specifically, the chatbot service via Whatsapp allows passengers to obtain notifications on the status of flights in real time and detailed information on all the services provided at Fiumicino airport. Travelers, by scanning a QR Code reproduced in the lower section of the flight information monitors, can access a dedicated chat to check the status of their flight at any time without having to consult the terminal displays themselves. Through the “Digiport” chatbot, which has already been in the experimental phase for a few days in Fiumicino
seen almost 1,000 passengers a day using it, it is also possible to access updated information on all the services offered by Adr.
“Smart Boarding” service
For the 14 gates E11-E24 of the non-Schengen boarding area “Molo E” of the “Leonardo da Vinci”, Adr launches the
“Smart Boarding” service which, accessible exclusively via QR Code, through a system of microcameras coordinated by artificial intelligence, manages to collect and process data on boarding operations in real-time, giving travelers the opportunity to view in real time from your mobile phone to live-stream the progress of your flight, including detailed updates on the percentage of completion of the process. Passengers, monitoring the
completing boarding, they can thus freely choose when to get in line and make the most of their experience at the airport.
The comment
“With these new services – declared the vice president Innovation & Quality of Rome Airports Emanuele Calà – we continue in our mission to revolutionize, thanks to digital, the passenger experience at the airport: today the traveler can have all the coordinates for their flight just a click away, without having to view the flight information monitors several times.
By directly activating notifications on your smartphone and monitoring the boarding status in real-time, i travelers will thus be able to spend their time exploring the airport
without worries waiting for take-off”.
Tags: Adr, Rome Airports
