PALERMO (ITALPRESS) – It is not a simple acronym, but a first approach to put the customer at ease: “Ciao”, acronym for Customer Information Assistance Office, is the name that Ita Airways has chosen for the new customer assistance center in Palermo , located in Palazzo Gamma and inaugurated in the presence of the company’s top management, the mayor Roberto Lagalla and the regional councilor for Infrastructure Alessandro Aricò.
The Ita Airways Customer Center, the second opened in southern Italy by the company in recent days as the one in Rende will be operational from Friday 24th, will welcome the 178 employees who have worked entirely remotely in the last three years: a hub aimed at making the relationship between the company and Sicily is more stable, meeting the needs of customers in an increasingly strategic territory for the airport market.
“For us it is extremely important to make customers feel at home by offering the best possible service – underlines Antonino Turicchi, president of Ita Airways, – We believe a lot in Sicily and Palermo and we are trying to improve connectivity with the rest of Italy: the My hope is that through daily work this company can demonstrate that it can grow further.”
For Andrea Benassi, general director of the company, “the opening of the Customer Center in Palermo, to which the one in Rende will be added very shortly, is a further sign of a growing South and on which we are focusing a lot: for our customers this center represents a point of reference in many respects. Since its birth in 2021, Ita Airways has immediately bet on the Sicilian territory: this is a fundamental market for us, with 160 weekly frequencies from Rome and just over 100 from Milan in the summer peak”.
Lagalla also highlights the strategic importance of the hub for Palermo: “There is a great effort on the part of the institutions to relaunch the credibility of the ruling class and the territory, but we need the country to help us: Sicily is about connectivity, both infrastructural and digital, its fundamental value and the valorisation of our airport system is an important hub for the territory. The Palermo airport is growing rapidly, but it is necessary to integrate the public presence with others of a different type”.
Aricò’s praise for Ita Airways is linked both to the Customer Center and to its participation in initiatives aimed at enhancing the airport market in Sicily: “President Schifani has allowed Sicilians to travel with a 25% or 50% discount and Ita is one of the two companies that has joined: the opening of Ciao is a further celebration, because it allows 178 people to have an office and be an important reference for Sicilian citizens”.
“The ITA Airways Customer Information Assistance Office in Palermo, which from today will host 178 colleagues in its spaces, has been designed to best represent the spirit and passion of our people, the identity and values of our Company – adds Giovanna Di Vito Chief Program Office, ESG & Customer Operations Officer of ITA Airways -. We called it Ciao to immediately highlight the importance of the relationship with the Customer for ITA Airways. A simple word, known globally, capable of expressing confidence, empathy and cheerfulness, informal and authentic, a symbol of our uniqueness, of all-Italian hospitality”.
– photo xd8 Italpress –
(ITALPRESS).
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