After discussions that began three years ago with the European Commission and national consumer authorities, the platform has modified its website and App, making prices and information more transparent.
Vintedthe famous online platform for the sale and purchase of second-hand goods, it makes prices more transparent and provides clearer information to the consumer. The decision comes after discussions, which began three years ago, with the European Commission and the national consumer authorities of the Member States who reported numerous complaints from consumers who reported, among other things, the automatic addition of a fee to the purchase at check-out without informing the buyer in advance.
Vinted decided to modify the site and the App to better inform consumers about the total price of the goods offered and how to request a refund when the purchase does not arrive or is counterfeit. Below are the main changes made by the platform:
- consumers come inform yourself in advance about the total price of the goods offered for sale, including the so-called ‘buyer protection fee’, which is automatically added to each purchase;
- they come Removed misleading ads that create the impression that purchases on Vinted are free of charges;
- consumers are informed more clearly and in more detail about process for requesting a refund if the purchase does not arrive at its destination or if the goods are counterfeit and more transparent information is provided on the identity verification process, in particular on the documents and information to be submitted to register;
- finally, consumers are more clearly informed about Vinted’s review policy, including how average user ratings are calculatedthe difference between automated and user-generated reviews, and how users can report suspicious reviews.
However, Vinted did not accept the request to inform consumers at the beginning of the purchase process that the prices displayed do not include delivery costsor communicating, where available, the minimum delivery costs that apply.
