The first useful date for renewing your identity card in the offices of the Municipality of Foggia, if you try to book today, is in September. Almost five months of waiting for a document.
Reports and complaints from citizens are pouring in. The Personnel Councilor, Daniela Patano, cannot help but admit the critical issues attributable to the now endemic shortage of staff which, undeniably, affects the efficiency of services.
“We talk daily with the managers to find temporary solutions capable of giving answers to the people of Foggia on the services offered but, as already highlighted by the commissioners before us, the Municipality of Foggia is absolutely understaffed. With the formalization of the exit from the rebalancing plan, we are working to start the competition procedures for new hires as soon as possible, but we must all be aware that the new entries will not be immediate”.
This is the concept that the councilor highlights after the latest complaints about the efficiency of the registry office service for issuing identity cards.
There are currently 516 employees present out of the 926 units envisaged by the workforce plan. An organic plant which, moreover, is lower in number than the population-employee ratio envisaged by a 2020 Decree of the Ministry of the Interior.
“The shortage of staff – continues Patano – it is one of the major difficulties we have been forced to deal with since the day we took office. A difficulty that affects all offices of the Administration transversally and which, despite us, affects the efficiency of the services offered to citizens. Difficulties that we contain, as far as possible, with the commitment and dedication of the officials on duty.”
The registry office “It is not free from these problems which we try to reduce to a minimum by optimizing the available resources. The centralized system for obtaining the electronic identity card, with online booking, is a tool that streamlines the procedure and partially reduces queues at the counters. A system that provides the possibility of obtaining the document in any Italian municipality and that – concludes the councilor – between the Easter holidays and the long spring weekends with the return to Foggia of many of our fellow citizens, it may have generated some more problems”.
