The problems with Banca Sella in accessing and using online services continue. There are also problems with the functioning of payments via credit and prepaid cards. The institute said on its website that it was working to resolve the problem: “We are working to return to full operations as soon as possible. We can’t at the moment […]
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The problems don’t stop with Sella Bank in accessing and using the online services. There are also problems in the operation of payments through credit cards And prepaid. The institute said on its website that it was working to resolve the problem: “We are working to return to full operations as soon as possible. We cannot provide a forecast at this time precise on recovery times”.
THE slowdowns and interruptions in online services (apps and Internet banking) arose “following a internal technical problem, found following an update of the operating system and firmware which took place over the weekend and which led to a situation of instability”, explained Banca Sella, adding that “the intervention requires time and for this reason the activities carried out so far are not you were able to solve the problem completely.” The reports of the consumers they go on fromApril 8 and the president of the National Consumers Union, Massimiliano Donacame to their defense: “The damage to customers is huge and at this point the bank must compensate them, as well as be responsible for any damage they have suffered due to delays in payments. For this reason we invite consumers to submit a formal complaint to the bank, with requests for compensation”.
The branches, to deal with the inconveniences, will follow a continuous and extended hours until 6pm on opening days for cash operations and for the main payment transactions (such as bank transfers, F24, bulletins, etc.) until the problems are resolved.
