Login impossible, blocked current accounts And balances cleared are just part of the inconveniences that customers are experiencing Sella Bank. The banking institution has been in difficulty for days (more than 48 hours). From the site we learn, in an official note, that the first signs of a technical malfunction had begun days earlier, when the system appeared slowed down and accessing home banking had become a reason for fortune. Then the online complaints began, a clear warning that Banca Sella’s problem had spread to more customers. At that point the official note announced that there were some maintenance interventionsbut not everything is solved.
Problems and malfunctions of Banca Sella: what cannot be done
48 hours later i problems of Banca Sella they have not improved. The institute’s customers are complaining about various problems, starting from the home banking login itself. However, those who managed to log in saw the current account balance cleared. A huge scare, but one that Banca Sella tried to mitigate by explaining that there was no data leak and the accounts are safe.
The nature of the malfunction is confirmed on the Banca Sella website, which is not linked to the security aspect. The operations of sending bank transfers, digital payments, accessing your current account and viewing its details are therefore prohibited. Technical problems are also increasing for another digital bank, viz Hypewhich like Banca Sella is continuing to keep its customers updated on the developments of the malfunctions.
When will the problems be resolved?
Starting from Monday, customers of Sella Bank have seen several malfunction warning messages appear. It read: “Services are temporarily unavailable. We apologize for the inconvenience”. Then again, on Tuesday the message became longer and explained the reasons for the problems. It could be read: “It is communicated that due to a technical problem internal, which occurred following some periodic maintenance interventions on the IT systems which took place over the weekend, slowdowns and interruptions are being experienced in the access and use of online services (such as Internet Banking and apps) and in the functioning of payments via debit cards and prepaid. Necessary activities are underway to restore full operations as soon as possible, we apologize for the inconvenience.”
These messages continued over the next 48 hours and with each new login attempt. Sella Bank did not communicate the restoration of services and, on the contrary, explained how to carry out some operations in an alternative way. Bank transfers, F24 and slips can be carried out in the branch, with continuous and extended hours on opening days. Alternatively you can contact thecustomer servicealbeit with some slowdowns due to the high number of requests.
Finally, Banca Sella confirmed that constant updates on the situation will be given through official channels, including the website, the Sella app and social pages. Finally, we read in the note that operations are gradually being restored and incoming transfers will be credited to your account as soon as possible.
