Trains, an accident at the Florence station is causing delays

New delays with trains due to an accident in Florence. In the Florence Santa Maria Novella railway station, around 12.30 on Thursday 4 May, the front wheels of an empty regional train returning to the depot at the end of its commercial service, and therefore traveling at low speed and with no passengers on board, left the railway site causing the train to stop. The train is diverted near the Romito, near the central station.

The presence of the train currently inhibits the use of some tracks on the entrance and exit route from the station causing delays of up to 90 minutes and changes to traffic in the Florentine junction. The Italian railway network makes it known. Rfi technicians are at work to restore regular train traffic. The delay is impacting the circulation of Frecciarossa, Intercity and regional trains.

The situation:

1. The train situation
2. The previous
3. How to request refunds

The train situation

Here is the situation of some trains that stop in Florence Santa Maria Novella:

• The FR 9514 Taranto train (5:27) – Turin Porta Nuova (16:00) is stationary from 12:43 in Florence Campo di Marte. Today the train stops in Firenze Campo di Marte and not in Firenze Santa Maria Novella.
• The FR 8418 Reggio Calabria Centrale (6:12) – Venice Santa Lucia (15:34) train is today routed on the conventional line from Figline Valdarno to San Giovanni Valdarno; stops at Florence Rifredi and Florence Campo di Marte but not at Florence Santa Maria Novella.
• The FR 8509 Sibari (6:27) – Bolzano (3:53) train is stationary from 12:23 near Florence Santa Maria Novella.
• The FR 9587 Turin Porta Nuova (10:00) – Reggio Calabria Centrale (21:10) train is stationary from 1:02 pm near Firenze Castello. Today the train stops in Firenze Rifredi and Firenze Campo di Marte but not in Firenze Santa Maria Novella.
• The FR 9413 Venice Santa Lucia (10:26) – Naples Central (3:48) train is stationary from 12:50 in Firenze Rifredi. Today the train stops in Firenze Rifredi and Firenze Campo di Marte but not in Firenze Santa Maria Novella.
• The FR 9532 Napoli Centrale (10:40) – Turin Porta Nuova (17:00) train is today routed on the conventional line from Figline Valdarno to San Giovanni Valdarno; stops at Florence Rifredi and Florence Campo di Marte but not at Florence Santa Maria Novella. Passengers can use the first available trains by the Trenitalia Customer Service staff.
• The train FR 9535 Turin Porta Nuova (11:00) – Naples Central (17:12) today stops in Florence Rifredi and Florence Campo di Marte but not in Florence Santa Maria Novella. Passengers can use the first available trains by the Trenitalia Customer Service staff.
• The train FR 9415 Venezia Santa Lucia (11:26) – Roma Termini (15:25) today stops in Firenze Rifredi and Firenze Campo di Marte but not in Firenze Santa Maria Novella. Passengers can use the first available trains by the Trenitalia Customer Service staff.

The previous

Inconvenience and delays for those traveling by train they remember the situation of April 20thwhen was it traffic between Florence and Bologna suspended because of a train accident which occurred during the night in the Firenze Castello station where a freight train wagon has gone off the tracks. At that time the high-speed trains, the intercity and the regional convoys that moved on the north-south ridge through Tuscany underwent delays up to 180 minutesi.e. up to three hours.

How to request refunds

Here too, users can access reimbursements for train delays. Let’s see how:

1. Frecciarossa, Frecciargento and Frecciabianca
2. Regional trains
3. How to request a refund from Trenitalia
4. Italian

Frecciarossa, Frecciargento and Frecciabianca

In the case of delays with the Frecciarossa, Frecciargento and Frecciabianca trains of Trenitaliathe refund depends on the minutes of the train delay:

1. Delay between 30 and 59 minutes: in this case Trenitalia reimburses 25% of the ticket price. The passenger can use it within 12 months to purchase a new ticket;
2. Delay between 60 and 119 minutes (one-two hours): Trenitalia recognizes compensation of 25% of the ticket;
3. Delay above two hours: compensation equal to 50% of the ticket price.

This compensation can be converted or into a bonus to buy a new ticket within 12 months (but cannot be accumulated with the one in point 1, for delays between 30 and 59 minutes), or withdrawn in the form of a refund. For those who paid in cash, the refund is made in cash. Otherwise mediate re-credit for those who paid by credit card.

Regional trains

Who travels with regional trains may request reimbursement for delays between the place of departure and the place of destination indicated on the ticket, based on fares 39, 39/AS and “mixed global tickets”, if the delay is:

1. Between 60 and 119 minutes (one-two hours): 25% compensation for tickets worth at least 16 euros;
2. over 120 minutes (two hours): 50% of the ticket price for tickets worth at least 8 euros.

How to request a refund from Trenitalia

Those who have suffered a delay with the Frecce or intercity trains (even at night), can request compensation at the end of the journey, within 12 months from the day of the delay or from the expiry of the season ticket, pass or card.

To submit your application for the Frecce or intercity trains:

1. for tickets purchased online or via the app, you can use the Request Compensation function on the Trenitalia website;
2. You can fill in the appropriate web form available on the Trenitalia website;
3. Assistance can be requested from the travel agency that issued the ticket;
4. Applications can be made at any Trenitalia ticket office;
5. Requests can be made through the Trenitalia call center, only for tickets purchased by telephone or through the website and app.

In the case of regional trains, on the other hand, the question is:

1. by filling in the appropriate web form available on the Trenitalia website;
2. by completing the form available at the ticket offices or on the company website and sending it by mail to the regional or provincial Directorate responsible for the travel destination within and no later than 12 months from the day of the delay. You must attach the original ticket stamped at departure and arrival or, in the case of an electronic ticket, the hard copy in pdf.

Italian

In the case of Ntv’s high-speed train service, the refund rules are as follows (in both cases, compensation is recognized automaticallywithout having to request it):

1. Delay between 60 and 119 minutes (between one and two hours): compensation of 25% of the ticket price;
2. Above 120 minutes (over two hours): compensation equal to 50% of the ticket price.

The compensation is recognized automatically within 30 days with a voucher. If the user is enrolled in the Italo Più program, he arrives on the wallet of the company, Borsellino Italo. In any case, it is good to keep an eye on the email because an email message will arrive confirming the compensation, which should also be checked in the Assistance section of the company’s website.