DIGITAL CITY – SECURITY – Ferrara is still working to improve the digitalisation objectives identified
THIS IS WHAT EMERGES FROM THE RESULTS OF THE “SURVEY ON THE DIGITAL MATURITY OF CAPITAL MUNICIPALITIES” CONDUCTED BY FPA FOR DEDA NEXT AND PRESENTED TODAY AT THE PA FORUM 2024
Rome, 22 May 2024 – Ferrara is among the most digitally mature Italian capital cities. This is what emerges fromSurvey on the digital maturity of the capital municipalities, created by FPA, a company of the DIGITAL360 group, for Deda Next, a Dedagroup company committed to accompanying the digital transformation of the Public Administration and public service companies, presented today at FORUM PA 2024.
The research, now in its sixth edition, offers a reliable analysis updated to April 2024 of the state of progress of the main Italian municipal administrations in the digitalisation objectives identified by the national strategies, according to the Ca.Re model. (Change Realized) by Deda Next. A benchmark with which Municipalities can evaluate their level of maturity and an operational tool to measure the results achieved and direct new investments for the development of new generation digital services.
The result is a classification of the state of digital maturity of 110 capital administrations based on their positioning on three dimensions: the online offering of services (Digital public services), the integration of municipal systems with national platforms (Digital PA) and data and interoperability maturity, measured with the new Digital Data Gov index which replaces the previous Digital Openness. Within the third index, in this edition, measurements on the adoption of the SEND (Digital Notifications Platform) and PDND (National Digital Data Platform) platforms have also been integrated. Changes which constitute a further raising of the bar, after the one already implemented in 2023, and which reflect the higher digitalisation objectives to which administrations are called today, as an effect of the goals set by the PNRR.
The analysis shows that Ferrara has a Ca.Re index. equal to 81 (an improvement compared to 77 in 2023). A result obtained thanks to the performances recorded in the three dimensions considered: the Digital Public Services Index of 100 reaches the maximum score, the Digital PA Index stands at 75 and the new Digital Data Gov Index with a score of 67 grows by 11%.
(The rating is based on a score from 0 to 100)
The Mayor of Ferrara Alan Fabbri, commenting on the results achieved, recalled that the digital challenge was one of the objectives of the mandate, on which the Municipality worked immediately. The objective was to concretely make the Municipality closer to the people. The data shows that this is a successful challenge: starting from a level of zero, we have increased the number of online services aimed at citizens, through the new Multifunctional Telematic Help Desk to streamline bureaucracy. Now Ferrara, in Emilia-Romagna, is the city that has achieved the greatest offer of services, both as the most digitally present, with 264 overall services and 173 under municipal responsibility in 2023, and the one with the most own platforms present online (63 ,6%).
Furthermore, throughout the Region, Ferrara is the one with the greatest interactivity (72.6%). In this perspective, the data from the old Municipality site, which dated back to the 1990s and no longer conformed to the requirements of the AGID guidelines, was migrated to a new, more functional and accessible site. Investments have been made to digitize over 400 linear meters of building documentation files, and a specific site has been created for the sale of tourist packages; work is now underway to create a new platform for Ferrara’s museums to enhance Ferrara’s cultural heritage.
“The PNRR is proving to be a unique opportunity to innovate the public sector, both for local authorities and for central PA, which can exploit digitalisation to bring about a revolution in the culture of service to citizens and businesses. In in this sense, adhesion to the PDND, which promotes the sharing and interoperability of information between administrations, is a key step in definitively modernizing public services and encouraging the development of innovative solutions built on the basis of certified and unique sources data, when they are interoperable, become the engine of an innovation that has people at its centre, because they enable a punctual and effective PA, an ally of citizens and businesses, with an efficient and easily accessible range of services, within everyone’s reach , proactive towards the user. A fairer PA. To achieve this goal we must build a collaborative ecosystem in which the public and private sectors share resources and knowledge to generate value and well-being throughout the territory” underlines Fabio Meloni, CEO of Deda Next.
“Ferrara, with whom we collaborate for the valorization of georeferenced data from a sustainable perspective and open data, is among the top 10 most virtuous administrations in Italy and continues to work to further improve its digital maturity”.
DIGITALIZATION TRENDS IN CAPITAL MUNICIPALITIES
Digital services. According to the survey, the offer of online services provided by the Municipalities is improving, both in quantitative and qualitative terms. For example, on a qualitative level, the number of Municipalities that at least partially comply with the main requirements of the Designers Italia municipal website template has grown from 19 in 2023 to 61 in 2024. On a quantitative level, out of the total of 25 services in measure 1.4. 1 of the PNRR, 13 are available on average (there were 11 in 2023), but the average rises to 15 if SUAP and SUE are also considered (services reintroduced in this edition of the survey).
National platforms. The growth trends in the adoption of enabling platforms are confirmed, a figure that has now been constant since 2021. Out of 19 services monitored, the average of those for which authentication via SPID is envisaged rises from 6.9 in 2023 to 7.7 in 2024, while those with CIE access go from 5.6 to 6.7. Transactions on pagoPA in March 2024 reached 67.7 million, compared to 46.1 in the same period of the previous year, with an increase of 47%. The Municipalities that display services on appIO (at least one service) are 108 (one more than the 2023 survey), while the services provided via the app grow from 1,987 in 2023 to 2,957 in 2024 (+49%). The newly formed SEND, activated in July 2023, can already count on the participation of 70 of the 110 capital municipalities, with an average of 2 integrated notification services per participating city.
Open Data. The capital municipalities that publish datasets on their portals rise from 55 to 57, but they reach 75 (+4 compared to 2023) if we also consider the cities that publish open data only through their own Region’s portal. On an overall level, the number of datasets released by the Municipalities in open format is 16,938, +2% compared to 2023. However, the quality level, calculated on the basis of the functionality of the Open Data portals, of their integration with the national Dati.gov portal .it and the compliance of published datasets with the DCAT-AP framework it drops slightly, going from 10.2 in 2023 to 9.9 in 2024 (out of a maximum of 15).
PDND – Interoperability. Although the launch of the PDND is relatively recent (October 2022), the platform has seen progressive growth, with 5,907 participating municipalities and over 6,500 e-services displayed in the catalogue. Among these there are 31 provincial capitals, for a total of 147 exposed services. 97 Municipalities already use e-services displayed by other administrations and benefit on average from 4.4 services among those exposed on the PDND. Overall, the most used e-service is the SEND digital notification service (85 capital cities), followed by the INAD digital domicile consultation service (46) and the residence verification service (24).
Downloadable images:
Downloadable attachments:
