«Three days for my wife’s asthma inhaler prescription»

SACILE – More than anger, to which he would certainly be entitled anyway, frustration. This is the prevailing tone in the firm but calm voice of a from Sacile who searched for 3 days for someone who could give him the prescription for the asthma inhaler that his wife needs. Experiencing a sort of expressed compendium of the daily difficulties that many have in dealing with the machinery of the healthcare system. He finally succeeded yesterday morning through the emergency medical service. He doesn’t blame the white coats, but he can’t help but feel frustrated by a healthcare system that has complicated his life for the umpteenth time «Because now these difficulties have been going on for some years». He says: «For three days I tried to get in touch with my wife’s family doctor’s office, to be able to get her the inhaler that was recommended to her and which was now running out, but I never managed, within the prescribed times, to contact him, to find the free line. The problem is organizational: of course, I don’t blame the doctor, it’s just that with 1600, 1800 patients each you can’t have time for everyone, it’s impossible – the man from Sacile notes that, however, citizens pay for that service and therefore would have the right to have it fulfilled if necessary – However, on Friday evening I wait for 8pm to strike and a minute later I call the emergency medical service at the Sacile hospital. A quarter of an hour of attempts, at least 5, without any response. There is the secretariat that warns that due to lack of staff the service is suspended.”

THE RUBBER WALL

That tape also remembers the Saturday morning time and in fact the man made one last attempt yesterday (10am – midday): «And I finally succeed. Among other things, the doctor tells me that the evening before they were on duty too, but packed with people and therefore not able to answer the phone either.. In my case, if he had run out of inhaler and my wife had suffered a crisis, I would have had to take her and run to the emergency room in Pordenone, another place where you enter now and leave after many, too many hours because with this system that too goes haywire. ».
Being asthmatic and running out of your inhaler is not a good situationit is not an ailment to joke about and this obviously only increases, rightly, the frustration of the Sacilese who in the past for a similar need, and not being able to speak to the doctor, had made a further attempt by calling the professional directly at the phone: “The secretary answered and I was told that that number was only for emergencies – a classification that is obviously somewhat questionable – but if a drug is useful, it is useful!». «I also used the online platform of one of those services that allow you to communicate with your GP (private app, not public) but they responded to me after a week» recalls the Sacile native.

THE PARADOX

In fact, many of those applications simply make the doctor’s email address available to the user, which can be easily found for example on the Asfo website. The man also disputes, but he is certainly not the only one, the increasingly frequent use of visits by appointment even for the family doctor. “What do I do, do I get sick by appointment?” and the excessive waits for specialist visits «Which however in private you can often have in a short time. But why do I have to pay for a service that I actually already subsidize?”.

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