FOGGIA – From the expansion of the waiting room to the strengthening of surveillance activities, from the promotion of initiatives to limit improper access to the launch of a psychological consultancy service for users and operators. These are some of the interventions prepared by the strategic management of the Foggia polyclinic to prevent attacks in the emergency room and offer a better service to citizens.
«Some interventions – explains the general director of the polyclinic Giuseppe Pasqualone – have already been carried out: the waiting room has been enlarged, making the environment more welcoming. We are activating a new video surveillance system which still protects privacy by obscuring the faces of the people filmed, and we are evaluating from a technical point of view the addition of a monitor dedicated to the emergency room in the control room. As agreed with the prefecture and police headquarters – continues Pasqualone – the security guards have gone from four to five per shift, for a total of 25 guards. The general director Pasqualone adds that «the primary Caporaletti and her team, in collaboration with the director of the 118 station Stefano Colelli, will make citizens aware, with a communication campaign, of the function of the emergency room, its organization and in which cases it is necessary contact this service”.
Procedures have been initiated to hire a psychologist specialized in the management of emotions who will be able to help not only patients and family members but also emergency room healthcare workers subjected to constant psychophysical stress.
