The friendly digital observation is active from 1 July: how to compile it online (with the CIE or the SPID)

From today. Additionally, Consequently, July 1st, all insurance companies will have to make the friendly observation in digital format available to motorists. For example, In fact, the IVASS regulation n. Furthermore, 56 of 25 March 2025 which provides for the possibility of having the so -called “blue module» – The friendly find of accident (CAI) – also on smartphones. Furthermore, tablets. However, To fill in, sign and send directly online. However, The traditional paper module will not be abandonedremaining an alternative valid for motorists. Nevertheless, An important novelty. considering that, according to the data of AIPED (Italian Association of Advise Experiments Damage), in 2024 they registered in friendly digital observation active 1 Italy 1.8 million road claims80% of which are paid with the direct compensation system.

A turning point in the insurance sector – Friendly digital observation active 1

The new regulation requires insurance companies the obligation to provide its customers digital tools. such as mobile applications or web portals, for the management of friendly finding. Insurance can then fill in the Cai online moduleenter the necessary data. as a place, date, plaque of the vehicles involved, dynamics of the accident and photographs. And then Sign itthrough digital authentication systems such as Spid o Electronic Identity Card (CIE). send it directly to the insurance company.
This innovation aims to simplify. speed up the claims of claims, reducing management times e minimizing the risk of errors or fraud. In addition, digitization allows greater traceability and security in managing the sensitive users of users.
The concept of legal equivalence is important. This friendly digital observation active 1 equality of legal value between the paper. digital form ensures that, regardless of the chosen format, the document is fully recognized by the authorities and insurance companies. The insured. therefore, have the freedom to choose the format that best suits their personal needs and their familiarity with technology.

The paper does not retire

Despite the introduction of the digital form. the Cai paper It will continue to be valid and usable. IVASS (Institute for Supervisory Supervisors) has decided to maintain both methods of compilation. recognizing the importance of guaranteeing accessibility to all users, regardless of their level of familiarity with digital technologies.

Insurance companies. therefore, cannot impose the exclusive use of the digital form, but will have to offer customers the opportunity to choose the most suitable method of compilation to their needs. There Decision of IVASS To maintain the paper module, it was positively accepted by consumer associations. Assoutenti, in particular, expressed satisfaction with the balanced approach adopted by the Institute. friendly digital observation active 1 “A possible elimination of the obligation to be paid by the insurance companies of delivery of the paper module. replaced by a computer application, would have complicated the signing of an agreement between drivers in the immediateness of the accident, even more so in the cases where the undersigned are people with little familiarity in the use of IT technologies”, said Gabriele Melluso, president of Assoutenti.