COSENZA (ITALPRESS) – The inauguration ceremony of the Calabrian headquarters of the new Customer Information Assistance Office – CIAO of ITA Airways took place today in Cosenza, in the presence of the Councilor for Social Policies and Transport of the Calabria Region, Emma Staine, and the Mayor of Cosenza Francesco Alessandro Caruso and the top management of the Company, represented by the President Antonino Turicchi, the General Director Andrea Benassi and the Chief Program Office, ESG & Customer Operations Officer, Giovanna Di Vito.
The top management of ITA Airways told those present, including the employees of the Cosenza headquarters, local institutions and representatives of the press, the Company’s new customer care project born with an all-Italian DNA, in the name of inclusiveness, competence and efficiency, in order to represent the welcome of our country in an always credible and authoritative way from the first telephone contact with customers. “I am very happy to be here today to inaugurate the new headquarters of our Customer Information Assistance Office in Cosenza – declared Antonino Turicchi President of ITA Airways – Our new project started two days ago from Palermo with the commitment to enhance and make grow people by bringing them to fully express their potential, to together build Italian excellence in customer satisfaction. Even today I would like to underline the importance of the centrality of the customer in our business – added the President – we continue to work to identify the best solutions to satisfy all the needs of the different customer targets. With the Cosenza headquarters, today we have taken a further step forward in our growth path, confirming the Company’s attention to the work excellence of the Italian territories”.
“The ITA Airways Customer Information Assistance Office in Cosenza, inaugurated two days after the one in Palermo, represents the whole spirit of the Company, consistently with its role as ambassador of the values and quality of Made in Italy in the world – declared Giovanna Di Vito Chief Program Office, ESG & Customer Operations Officer of ITA Airways – We called him Ciao to immediately highlight the importance of the relationship with the Customer for ITA Airways. A simple word, known globally, capable of expressing confidence, empathy and cheerfulness, informal and authentic, a symbol of our uniqueness, of all-Italian hospitality”
All the staff of the new ITA Airways Customer Information Assistance Office have been trained to have an increasingly friendly, positive and welcoming approach to customers, encompassing all the uniqueness and wonder of our country starting from the greeting with which it welcomes them.
Calabria represents an extremely important territory for ITA Airways, with over 60 weekly frequencies, which reach almost 80 in the peak of the summer season, which connect Rome Fiumicino and Milan Linate with the airports of Reggio Calabria and Lamezia Terme, favoring the connectivity of its territory and its Citizens with the rest of the country and, through the continuations from its reference airports of Rome Fiumicino and Milan Linate, with the international and intercontinental destinations served by its network.
The opening of the Customer Information Assistance Office therefore follows the Company’s attention to the Calabrian territory, with an investment in the territory that provides its employees with an innovative and comfortable workplace, enhancing the local professionalism makes up this office.
Last May 22nd, the new CIAO headquarters in Palermo was also inaugurated, demonstrating a project in the Company’s ongoing development and renewal.
– Photo: Ita Airways press office –
(ITALPRESS).
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