Orcel’s new governance
According to a note from the bank, with the new governance introduced by CEO Andrea Orcel, UniCredit has initiated a structural change that has brought the customer back to the center of the banking model. The transformation started from a fundamental principle: the value of a bank lies in the people who make it up and in the customers it serves. From this belief was born an ambitious strategy, based on the authentic reconnection with employees and customers which covered various areas, including the reorganization of the workforce and the consequent rejuvenation of the company population with a share of Under 35s rising from 7% to 15%, a sign of a decisive generational turnover. And then reskilling and upskilling, thanks to courses structured in collaboration with UniCredit Corporate University, to reposition colleagues towards front line roles and strengthen commercial and relational skills as well as courses dedicated to technological innovation. The new organizational model then overturned the historical paradigm in full coherence with a customer-centric approach: previously 52% of the resources were in the central functions and 48% in the network, today 70% of the resources are in the network and 30% in the central functions. Add to this job rotation, which involved over 35% of the staff, offering new professional challenges and expanding skills, responsibilities and centralization and automation of back office activities: in the last 4 years the bank has freed up the equivalent of the time of 2,500 people, now dedicated exclusively to customer relations. Even with this latest agreement, UniCredit confirms its commitment to building a bank that is increasingly closer to customers and communities, through a multi-channel model that allows you to choose how to interact: in the branch, through promoters, or through digital solutions such as the App and Buddy.
The satisfaction of the unions
«The result obtained in terms of employment represents a particularly positive element of the agreement reached – comments the Fabi coordinator in Unicredit, Stefano Cefaloni -. In a sector context characterized by significant transformations, the signed agreement provides not only for the effective management of suspended workers on a voluntary and incentivized basis, but also for a policy of new and good employment to an absolutely significant extent. We express satisfaction on the issue of attention to women victims of violence, a topic of absolute and dramatic relevance. The employment investment is also important and central, well beyond the provisions of the Protocol, and the implementation of all economic and flexibility initiatives. This achievement – continues Cefaloni – places the Unicredit group among the companies in the sector with the best percentage ratios between new hires and terminations, confirming the desire to invest in the growth and valorisation of workers”. Sabrina Brezzo, deputy general secretary of First Cisl, adds that “the 12% of hirings out of total exits in the three-year period, reserved for women victims of violence included in certified courses and for daughters and sons of victims of femicide, is an excellent result which we hope represents a viaticum for further agreements in the sector”.
For the national secretary of Uilca Giuseppe Bilanzuoli it is “an agreement of great value for the fundamental new and good employment in the sector”, while the secretary responsible for Uilca Gruppo Unicredit Rosario Mingoia considers it “an important result for the entire sector”.
While the sector is immersed in processes of great transformation, the national secretary of Fisac Cgil, Riccardo Sanna, maintains that «this agreement demonstrates how work remains a central and irreplaceable element of the system, a pivot on which to graft change and look to the future».
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